Unfortunately there's a problem

Unfortunately there’s a problem

TAO LOON: Good Morning, office sales.

SOLYMAR: Hello, my name is Solymar Rodríguez. I am calling from the USA of the Berraondo Company.

TAO LOON: How can I help you, Ms. Rodríguez?

SOLYMAR: I have a problem; I order 20 printers and only arrived 17.  My order number is HF5618.

TAO LOON: Really? I am surprised to hear that.

SOLYMAR:  Well, I'm afraid it's the second time we've received an incomplete delivery.

TAO LOON: Well, no, I think it was a mistake for the administration

SOLYMAR: Yes, I'm sure. Now, we need the other three printers urgently. Delays are causing us problems with our customers.

TAO LOON: Well at the moment we have some problems with the reserve.

SOLYMAR: Well, can you give me a delivery date that is as soon as possible? It’s very urgent.

TAO LOON: Right ... let me see. We can promise you a dispatch next Monday.

SOLYMAR:  No, I'm sorry, that's not good enough. We need to send it now.

TAO LOON: I am very sorry that's not possible.  But we'll dispatch on Monday, I assure you.

SOLYMAR: Well, please send an e-mail to confirm this information?

TAO LOON: Of course. And I apologize for the problem.

SOLYMAR: Goodbye for now.

TAO LOON: Goodbye and good afternoon.